Виртуальный кабинет И. Языковой
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Telephone
Telephone: Connecting
Useful Phrases
How can I help?
Can I speak to …, please?
Who’s calling, please?
Please hold
I’ll just put you through
Could I speak to……please?
Who shall I say is calling?
Just a second
I’ll see if he’s in
I’ve got ……..on the phone for you
Hang on a moment
Transcripts
Michelle: Hello, you’ve reached the
marketing department. How can I help?
Male: Yes, can I speak to Rosalind
Wilson, please?
Michelle: Who’s calling, please?
Male: It’s Richard Davies here.
Michelle: Certainly. Please hold and
I’ll put you through.
Male: Thank you.
Michelle: Hello, marketing. How can
I help?
Male: Could I speak to Jason
Roberts, please?
Michelle: Certainly. Who shall I say
is calling?
Male: My name’s Mike Andrews.
Michelle: Just a second - I’ll see
if he’s in. Hello, Jason, I’ve got Mike Andrews on the phone for you … Okay - I’ll put
him through. Hang on a moment, I’m just putting you through.
Telephone: Messages
Useful Phrases
Can I speak to …, please?
I’m afraid he’s in a meeting
Can I help?
Can you call back later?
Can I take a message?
Could you tell him that…
Can I take your number, please?
OK, I’ll make sure he gets the
message
Transcript
Claire: Hello, finance department.
Jennifer: Hello, can I speak to
Adrian Hopwood, please?
Claire: I’m afraid he’s in a meeting
at the moment. Can I help?
Jennifer: No, I need to talk to Mr
Hopwood, I think. What time will he be out of the meeting?
Claire: In about an hour. Can you
call back later?
Jennifer: Okay, I’ll do that.
Claire: Or can I take a message?
Jennifer: Actually, would you mind?
Could you tell him that JenniferMcAndrews called and that I’m in the office
all day if he could call me back.
Claire: Can I take your number,
please?
Jennifer: Yes, it’s 5556872
Claire: 5556872. Okay, I’ll make
sure he gets the message.
Jennifer: Thanks very much for your
help, bye!
Claire: Goodbye!
Telephone: Wrong number
Useful Phrases
You must have the wrong number
Is that not 556 8790?
No, it’s 555 8790
Sorry about that
I must have dialled the wrong number
Can I help you?
I’m sorry, you’ve got the wrong
number
I’ll try and put you through
His direct number is…
Sorry to
have troubled you
Transcript
Male: Hello, this is the press office.
Michelle: Rachel Allsop please.
Male: I’m sorry, You must have the wrong number.
There’s no-one of that name here.
Michelle: Oh. Can I check the number I’ve got….
is that not 5568790?
Male: No, it’s 5558790.
Michelle: Oh sorry about that. I must have dialled the wrong number.
Male: No problem!
Bye!
Male: Hello, press office, can I help you?
Ruth: Hello. Paul Richards, please.
Male: I’m sorry, you’ve got the wrong number, but
he does work here. I’ll try and put you
through. In future his direct number is
5558770.
Ruth: Did I not dial that?
Male: No you rang 5558790.
Ruth: Oh, sorry to have troubled you.
Male: No problem.
Hang on a moment and I’ll put you through to Paul’s extension.
Ruth: Thanks.
Telephone:
Appointments
Useful
Phrases
Can I speak to Brian
Hibberd, please?
I’m afraid he’s in a
meeting
I’d like to arrange an
appointment
I’ll just look in the
diary
When’s convenient for
you?
Would next Wednesday be
OK?
He’s free in the
afternoon after about three
I could make it after
four
So shall we say 4.15
next Wednesday?
Transcript
Michelle: Mr Hibberd’s
office!
Peter: Hello, can I
speak to Brian Hibberd, please?
Michelle: I’m afraid he’s
in a meeting until lunchtime. Can I take a message?
Peter: Well, I’d like to
arrange an appointment to see him, please. It’s Peter Jefferson here.
Michelle: Could you hold
on for a minute, Mr Jefferson. I’ll just look in the diary. So when’s convenient for
you?
Peter: Some time next
week if possible. I gather he’s away the following week.
Michelle: Yes, that’s
right, he’s on holiday for a fortnight.
Peter: Well, I need to
see him before he goes away. So would next Wednesday be okay?
Michelle: Wednesday …let
me see … he’s out of the office all morning. But he’s free in the afternoon,
after about three.
Peter: Three o’clock is
difficult. But I could make it after four.
Michelle: So shall we
say 4.15 next Wednesday, in Mr Hibberd’s office?
Peter: Yes, that sounds
fine. Thanks very much.
Michelle: Okay, then. Bye.
Telephone:
Flights
Useful
Phrases
I’d like to enquire
about flights
Could you tell me about
the flight availability?
Do you want to go
economy, business or first class?
How many of you will be
travelling?
Does that include
airport tax?
No, tax is another $70
on top of that
Can I book that, then?
I’d like to book a hotel
room
Could you check if the
hotel has any rooms free?
Is there a discount
rate?
Do you mind if I book it
provisionally?
I’ll call you back later
to confirm
Transcript
Dolores: Hello! Dolores
speaking…
Tim: Ah yes, hello. I’d
like to enquire about flights to Hong Kong
from Kennedy Airport in New
York, please. I’m off to a conference at the end of the month - Thursday 22nd until Tuesday 27th. Could you tell me
about the flight availability and
prices?
Dolores: Certainly. Do
you want to go economy, business or first class?
Tim: Well, I’d like to
go first class, but unfortunately I’ll have to go economy - company rules, you see.
Dolores: Yes, sure, I
understand. How many of you will be travelling?
Tim: Ah, it’s just me.
Dolores: Okay, so that’s
one seat …economy … New York
- Kennedy to Hong Kong Airport.
Tim: And how much will
that be?
Dolores Let me see … to
qualify for the discount rate, you need to stay over a Saturday, which you are
doing …Yes, that’ll be $830.
Tim: Right, and does
that include airport tax?
Dolores: No, tax is
another $70 on top of that.
Tim: Okay. Can I book
that, then?
Dolores: Certainly.
Dolores: Can I help you
with anything else?
Tim: Yes, I’d like to
book a hotel room too, for the full five nights. Could you check if the Regency
Hotel has any rooms free?
Dolores: Yes, they do.
Tim: And is there a
discount rate for conference delegates?
Dolores: Yes, there is.
I think it’s 10% but I can check that for you.
Tim: Okay, do you mind
if I book it provisionally for now and I’ll call you back later to confirm? I just
need to check one or two details.
Dolores: That’s fine,
sir. Can I help you with anything else?
Tim: No, that’s all for now. As I said, I’ll call you back.
Пятница, 10.05.2024, 16:43
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